Introduction
This privacy notice explains how Archisource Limited collects, uses and protects your personal data when you sign up for, attend, or take part in London Creates, including the exhibition, talks, workshops and related event activities.
Archisource Limited is the controller of your personal data.
Archisource Limited is registered in England and Wales with company number 12458448. Our registered office is Mvc 2a Oban Road, Longford, Coventry, England, CV6 6HH.
If you have questions about this notice, or wish to exercise your data protection rights, contact us at hello[at]emails.archisource.org.
Personal data we collect
When you sign up for London Creates, we collect personal data such as:
Name
Email address
Ticket or booking details
Payment or transaction details, where relevant
Organisation, role or professional interests, where you choose to provide them
Access, dietary or attendance requirements, where you choose to provide them
Details of any person you register on their behalf
Messages or correspondence you send to us
If you provide personal data about another person, you must make sure they know you have provided their details to us and that they have seen this notice.
When you attend London Creates, we may collect photographs, video footage, audio recordings and other media showing your image, voice, likeness, attendance or participation.
When you visit our website or ticket sign-up pages, we may collect technical and usage data, including device information, browser information, IP address, time zone, pages visited and information collected through cookies or similar technologies.
How we use your personal data
We use your personal data to:
- Process your ticket registration or booking
- Send event confirmations, reminders and service updates
- Manage entry, attendance, seating, access needs and event operations
- Deliver the exhibition, talks, workshops and related activities
- Respond to questions, requests, complaints or support needs
- Manage payments, refunds, records and administration
- Keep event records for audit, accounting and legal purposes
- Improve future events, services and visitor experience
- Send relevant event, opportunity and Archisource updates in the future
- Photograph, film, record, promote, document and archive London Creates
Marketing and event updates
By signing up for London Creates, you agree that Archisource may contact you about relevant events, opportunities, updates and related Archisource activities where the law allows us to do so.
We may contact you with:
- Important service messages about your booking or attendance
- Updates about London Creates and related event activity
- Relevant future events, opportunities and Archisource news
Service messages are needed to manage your booking or attendance and are not marketing.
Marketing emails will only be sent where we have a lawful basis to do so, such as your consent or the soft opt-in where this applies. You will have the option to opt out when you sign up and in every marketing email we send.
You can opt out of marketing communications at any time by clicking unsubscribe in an email or contacting hello[at]emails.archisource.org.
Opting out of marketing will not stop essential service messages about your booking, ticket, attendance or event changes.
Photography, filming and recording at London Creates
Photography, filming and audio recording will take place at London Creates.
By attending the event, you acknowledge that you may be photographed, filmed and/or recorded. Archisource may use your image, voice and likeness for event documentation, marketing, promotional, press, editorial, social media, website, sponsor reporting and archival purposes.
This includes use across Archisource websites, social media channels, email newsletters, printed material, presentations, press activity and partner or sponsor communications connected with London Creates or Archisource.
If you do not wish to be photographed, filmed or recorded, please tell a member of Archisource staff when you arrive at the event. We will take reasonable steps to respect your request where practical, such as advising photographers, directing you away from filming areas, or offering a no-filming identifier where available.
Due to the nature of a live public event, we cannot guarantee that you will not appear in wide crowd shots, background footage or incidental recordings.
Our lawful bases for processing
We process your personal data under the following lawful bases:
Performance of a contract, where we use your data to provide your ticket, booking, event access and related services.
Legitimate interests, where we manage the event, improve our services, respond to queries, keep business records, promote London Creates, document the event, protect our business, and communicate with you about relevant activities in a way you would reasonably expect.
Consent, where we rely on your permission for certain marketing activity, optional information, or featured photography, filming or recording.
Legal obligation, where we need to process or keep information to meet tax, accounting, regulatory or legal duties.
Who we share your data with
We may share your personal data with trusted third parties who support London Creates or Archisource, including:
Ticketing and registration platforms
Payment providers
Email and communications providers
Event venues and event delivery partners
Photographers, videographers and production teams
Website, analytics and IT providers
Professional advisers, including accountants, auditors, insurers and lawyers
Regulators or public authorities where required by law
Event sponsors, partners or media contacts where this is necessary for agreed event activity or promotion, or where you have opted in to hear from them
We require service providers to handle personal data securely and only for agreed purposes.
We may also share personal data if Archisource is involved in a merger, restructuring, sale of assets, acquisition or similar business change.
International transfers
Some of our service providers may process personal data outside the UK or European Economic Area.
Where this happens, we will use appropriate safeguards required by data protection law, such as adequacy decisions or approved contractual protections.
Cookies and analytics
Our website and event sign-up pages may use cookies or similar technologies to operate the site, remember preferences, improve performance, understand how people use our pages and support marketing activity.
Where required, we will ask for your consent before placing non-essential cookies, including analytics or marketing cookies.
You can manage cookies through your browser settings or any cookie controls shown on our website. Some parts of the website or ticket shop may not work properly if certain cookies are disabled.
Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful use, accidental loss, destruction or damage.
Access to personal data is limited to people and service providers who need it for their role or agreed services.
No system is completely secure, but we take reasonable steps to protect the personal data we hold.
How long we keep your data
We keep your personal data only for as long as needed for the purposes described in this notice.
Marketing contact details are kept until you opt out or unsubscribe, unless we need to keep a suppression record to make sure we do not contact you again.
Photography, filming and recording materials may be kept for as long as they remain relevant for promotional, archival, editorial or record-keeping purposes, unless you object and we agree there is no overriding reason to continue using them.
Your rights
You have rights under data protection law. These include the right to:
Request access to the personal data we hold about you
Ask us to correct inaccurate or incomplete personal data
Ask us to delete your personal data
Object to certain processing, including direct marketing
Ask us to restrict how we use your personal data
Ask for a copy of your personal data in a portable format
Withdraw consent where we rely on consent
To exercise your rights, contact hello[at]emails.archisource.org.
We may need to confirm your identity before responding.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
Third-party links
Our website, ticket pages or event communications may contain links to third-party websites. We do not control those websites and are not responsible for their privacy practices.
Changes to this notice
We may update this notice from time to time. The version published at the time of your booking or attendance will apply to London Creates unless we tell you otherwise.
Governing law
This notice is governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.